Introduction

This notice explains how Tide Insurance (“We/Us/Our”) will use your personal data.

Tide Opco Limited is a UK-registered company with its registered address at 71 Fenchurch Street, London United Kingdom, EC3M 4BS, company number 15574343, and FRM 1015471. Tide Opco Limited is an Appointed Representative of Advent Solutions Management Limited, which is authorised and regulated by the Financial Conduct Authority, FRN 308751.

Our Details

We are the Data Controller for any personal data you supply to us in accordance with the General Data Protection Regulations, the Data Protection Acts 2018 and any other relevant national law.

Tide Opco Limited
71 Fenchurch Street
London
United Kingdom
EC3M 4BS

Tel: +44 (0) 207 866 0545
Email: [email protected]

The Data We Receive

We may obtain personal data from you directly or from someone you have authorised to supply personal data on your behalf, such as your Broker. We only will obtain data that is necessary for the performance and arrangement of your contract, for our legitimate interests as an insurance intermediary and for compliance with any legal obligation. This data may consist of the following:

• Your name, date of birth and contact details (including home address, telephone number and e-mail address);
• Details of the risk to be covered by the policy (for example yacht make and model);
• All other personal information that is necessary to provide a quote and to maintain any policy;
• Details of all previous quotes requested from us even if a policy was not arranged;
• Details of lapsed policies held with us;
• Details of claims on policies held with us;
• Your payment details, your payment history, details of any credit agreements and any debt management processes.

When it is necessary for the performance of the contract we may require you to supply sensitive information related to offences and unspent criminal convictions. If you are unable to provide the required information, we may not be able to offer you insurance or continue with cover.

How We Will Use Your Data

Your personal information may be used by us for the following lawful purposes:

1. Processing that is necessary for the performance and arrangement of your contract of Insurance:

1. • To make a decision whether we choose to accept or decline the proposed risk;
   • To service your policy;
   • To maintain our records;
   • To confirm your identity and to prevent fraud;
   • To investigate and resolve any complaints;
   • To deal with any claims you submit under your policy;
   • To verify the information you provide;
   • To undertake internal quality monitoring and external audits.

2. Our legitimate interests as an underwriting agency:

1. • To determine our underwriting and pricing strategies;
   • To inform you of related insurance products and services;
   • To carry out market research, statistical analysis, and customer profiling;
   • To provide information to your Broker, Loss Adjustors, Underwriter or other third party with an interest in the policy;
   • To seek feedback, issue surveys, and contact you regarding the service provided;
   • To undertake training of our staff.

3. Where required by law:

1. • To supply information to law enforcement agencies, regulators, or other statutory bodies;
   • To carry out sanction, politically exposed persons, anti-money laundering, and anti-fraud controls.

4. With your consent:

1. • To inform you of related products and services supplied by carefully chosen third parties.

Data Retention

We will only hold your personal data for as long as we are required in law and by our regulators.

Transfer to Third Parties and Outside the UK/EU

In order to deliver our services to you, we may transfer data to the following third parties:

• Insurers and Intermediaries for the purposes of arranging and underwriting cover;
• IT providers to facilitate electronic data transfers and technical support;
• Credit Reference Agencies to verify your identity and prevent fraud;
• Debt Recovery firms, Solicitors, and Civil Courts to recover unpaid funds or address fraud.

Marketing

We will not share or sell your details with any third party for marketing purposes without your express permission.

Privacy & Cookies

We use cookies to improve your experience and for marketing purposes. For more information, view our full Cookie Policy.

Your Rights

You have the right to access or obtain copies of the personal information we hold about you. You may also request corrections to inaccurate data or request erasure in certain circumstances.

If you wish to avail of these rights, please contact us using the details provided above.