Introduction

Tide OpCo Ltd, trading as Tide Insurance MGA is committed to conducting our business activities honestly and with integrity. We believe that proactively identifying and managing conflicts of interest is essential to safeguarding our customers’ interests.

What is a Conflict of Interest?

As a provider of insurance services, there may be instances where our responsibilities to a customer conflict with our own interests or those of another customer. This situation constitutes a conflict of interest. We take our responsibility to fairly identify and manage these conflicts very seriously.

Our Commitment

We are dedicated to recognising and managing potential conflicts of interest to ensure fair treatment of our customers and compliance with relevant laws and regulations. This commitment extends to all Tide’s operations and any individuals or entities connected with us, including:

• Directors, managers, and employees
• Third parties providing services on our behalf, such as consultants

How Do We Deal with Conflicts of Interest?

Identifying and managing conflicts is our first step in addressing potential issues. We have established procedures to prevent, identify, and report conflicts of interest, which include:

• Annual reviews to identify new conflicts
• Evaluations of new business activities for potential conflicts
• Employee training on conflict recognition and management

Where avoidance is not possible, we manage identified conflicts to minimize risks or disadvantages to our customers. Senior staff members are responsible for overseeing any conflicts, and we maintain written records of conflicts that may affect customer interests.

How Do We Manage Conflicts of Interest that Might Affect Customers?

To ensure clarity about our conflict management practices, we implement the following measures:

• Restricting information flow between departments with potentially conflicting roles
• Maintaining confidentiality and security of customer information
• Avoiding unfair conditions during underwriting and pricing processes
• Ensuring timely payouts for claims
• Addressing complaints fairly 

Contact Us

If you have any questions regarding this Conflicts of Interest Policy, please contact us at:

• Email: [email protected]
• Phone: +44 (0)207 866 0545
• Address: Tide Insurance MGA, 71 Fenchurch Street, London, United Kingdom, EC3M 4BS