At Tide Insurance

We are committed to always providing excellent levels of service. If you are not satisfied, please get in touch. All complaints or problems we receive are taken seriously. Following the steps below will help us understand your concerns and resolve your issue quickly.

How Do I Report a Problem or Complaint?

Please contact Tide Insurance in the following ways (depending on the risk location):

Risks located outside of the EEA:

Email: [email protected]

Or write to:
Tide Insurance
Attention: Compliance Manager
71 Fenchurch Street
London
United Kingdom
EC3M 4BS

Risks located within the EEA:

Email: [email protected]

Or write to:
Tide Europe
Attention: Compliance Manager
8 Hohe Bleichen 8
Hamburg
20354
Germany

What we will ask you for?

• Your policy number and/or claim reference number (if applicable)
• Your full name, address, and telephone number
• Any documents relevant to your complaint
• Details of your problem or complaint
• What you would like us to do to resolve the issue

What Happens Next?

We will send you a written acknowledgment of the complaint within two working days, where possible.

We will investigate your complaint and provide a written response.

What If I’m Still Not Happy?

If you remain unsatisfied with our final response, you may have the right to escalate your concern to the relevant External Dispute Resolution Services. We will provide you with the necessary contact details and guidance on how to proceed.